Face-to-face communication is a dying art, or so it seems in the digital age. The majority of our communication with clients now takes place over email and instant messaging. While digital communication certainly has its advantages, experts warn their overuse may lead to some fundamental flaws that could derail your success.
Michael Diettrich-Chastain, a business consultant in Asheville, N.C., who helps business leaders understand the human side of their business, says while digital communication now prevails, we should beware the consequences of avoiding face-to-face meetings altogether. Diettrich-Chastain says some important elements of communication are lost in digital exchanges. Although phone conversations now sound an intimate way of connecting, even these don’t allow for body language and eye contact that are only available to you in an in-person meeting.