The Jerk Whisperer: How to Have Good Conversations with the Worst Kinds of People | Page19


You’d think that some workplaces are exempt from power struggles, personality clashes, and interpersonal drama. Alas! I’m a psychologist who once naively believed that she had found one truly harmonious profession, only to completely rethink that notion just months into my practice.

Having studied human behavior, I know that there are some approaches that are more productive than others when it comes to having a conversation with prickly characters. Here’s how to talk with four difficult characters that you’re likely to run into in your day-to-day, at work or in social settings.

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