7 Retail Turnoffs That Send Customers Away Screaming | Small Biz Trends

Today’s retail environment is more competitive than ever. With big retail chains launching their own apps, installing the latest technology in their locations and offering an omnichannel shopping experience, small retailers have a lot to keep up with. Fortunately, some of the effective ways to put your retail store on a level playing field with the big boys are also the easiest, according to a new study.

Retail Turnoffs

A recent Harris Poll surveyed U.S. customers to find out what their biggest retail turnoffs are, and the results may surprise you. It seems the basics — such as a clean, well-maintained store — make a huge difference in whether customers will return to a particular store. Overall, “general bad odor” is the biggest retail turnoff, cited by 78 percent of those surveyed. Close behind on the list of retail turnoffs:

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