1. Create safe conversations by showing people that you respect them and their interests.
From Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler: We’ve all seen how an otherwise rational conversation can quickly go off the rails when people feel threatened. So what steps can we take to keep the atmosphere in a conversation safe?
A safe atmosphere hinges on two key conditions: a feeling of mutual respect, and a common purpose.