YOU DON’T NEED us to tell you that Comcast has a bad reputation when it comes to customer service. For seven years in a row Comcast ranked at the bottom of 24/7 Wall St.’s annual customer satisfaction poll. Now the company’s business practices may land it in court.
This week Washington state filed a $100 million lawsuit against Comcast, accusing the company of 1.8 million violations of the the state’s Consumer Protection Act. The state isn’t suing Comcast for bad customer service per se, but for the sorts of misleading claims and practices that have given Comcast such a poor public image. (Comcast denies any wrongdoing.)