We see how the Godzilla edifice of hierarchy, rules and control mechanisms in place in nearly every medium-sized and large employer has hurt working people and customers alike. Smart businesses are nimble and responsive — everything a bureaucracy-choked organization cannot be.
Smart organizations prize and praise their team members. Old-school, top-down bureaucratic organizations don’t dare to value employees, because that might send the message that every employee is not an easily replaceable cog in the machine. Employees might start to feel significant