- At the beginning of a call always identify yourself.
A) When you are at the office, always answer your phone by saying: “Good Morning/Hello, Accounting Department, Sandy Smith speaking.”
B) From your cell phone, either state your name or just say Hello. “Hello, Sandy Smith here.” Don’t answer your phone by saying something like “yes” or “yeah.”
C) Whenever you place a phone call, you should always say your name and the name of the individual you are calling to speak to. Example: “Hello this is Sandy Smith from ABC Incorporated. May I please speak with Mr. John Doe?”