America’s third biggest carrier is being slammed online for violently dragging a passenger – a 69-year-old Asian man, believed to be a doctor – off an overbooked flight.
This comes just weeks after the company, whose slogan is “Fly the Friendly Skies”, was ridiculed for refusing to allow two teenage girls to board a flight because they were wearing leggings.
Chief executive Oscar Munoz added more fuel to the fire with his response, which didn’t mention the use of force. “This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers,” he said in a statement.