“Emotional intelligence quotient” or EQ has become such a buzzword these days, we often tune out when we hear people talk about it. Many of us perceive emotional intelligence as a clever term to convince us to be more empathetic. Emotional intelligence, however, goes well beyond empathy. When we’re emotionally intelligent, we have mastered our emotions — and that’s no easy task.
You might have witnessed people “losing it” in business. They cry in frustration. They shout and slam doors. They threaten to leave. They plead. In short, they let their negative emotions drive their behavior. Their colorful behavior is then usually followed by employees gossiping at the water cooler with the final result being long-lasting damage to the person’s personal brand. Unfortunately, anyone with a weak personal brand has little chance of professional advancement.
This is why as overused as the term “emotional intelligence” might be, we must pay attention to it. The following are five common mistakes emotionally intelligent people never make. Avoid these mistakes to keep your brand strong and to help you advance on the path to success.
What’s in a name? Nothing but trouble. We abolished job titles and launched our #1 most-requested feature in record time. Read why job titles are detrimental to success and how getting rid of them can revolutionize your organization.
In most traditional workplaces, people are obsessed with job titles like Sales Manager or HR Assistant, and prefixes like “junior” or “senior” that go with them. Unfortunately, in an organization full of bright people, operating within a strict hierarchy of titles creates a big problem: work becomes less about getting things done and more about egos and politics.
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This latest episode of Modern Workplace explores how the Internet of Things is changing how people and technology interact.
NEDERLAND — Startup Solar Greens Co. in Nederland is working on fulfilling the first 16 orders of its balcony-size greenhouses, with plans for an official launch in the fall once pre-production and external field-testing are complete.
The hope is that the My Terrace Farmer greenhouses will appeal to a variety of gardeners and would-be gardeners who might have limited outdoor space or live in a harsh climate with a short growing season like the mountains.
The company wrapped up a Kickstarter.com crowdfunding campaign earlier this month, raising nearly $21,000. Since then, another $6,000 in orders has come in. Solar Greens owner Greg Ching said he’s hoping to have the Kickstarter and other pre-orders filled by April.
When I encounter abominable customer service I can’t help thinking, How did this person ever get hired for this job, let alone pass their sales/service training course?
And that gets me thinking about something our clients often ask us: “If we want our people to have great sales and service skills, should we just search for “naturals” – people born with the disposition and ability to sell and serve skillfully?” It’s the old “Nature or Nurture?” question.
Yes, you should keep a sharp eye out for naturals. But I would add, “Good luck with that!” Experience says you’re going to stumble across that miracle type only once or twice in your whole career. Because think what it means to be a “natural.” Courageous, or perhaps fearless. Personable. Persistent. Attentive. Thoughtful. Conversational. Positive. Logical. And on and on. Really, what are the odds?
The Echo is Amazon’s latest futuristic gadget experiment. It’s one part Bluetooth speaker and one part personal voice assistant. And it blew my mind.
You control the Echo with your voice; you can tell it to do things like play music, read news briefs aloud, add items to your to-do and shopping lists, and tell you the weather. In other words, the Echo is like the realization of HAL 9000 in a black canister, only without the frightening pulsating red camera eye, and not nearly as intelligent.
While U.S. cable television customers are longing to finally be able to pay for just the channels they actually watch, others have begrudgingly accepted that bundled television is still the way to go for getting their money’s worth. Companies like DISH, Verizon, and Sony have only announced in the last year their own plans for stand-alone streaming services. With a few clicks, $8 for Netflix NFLX +0.75%, $15 for HBO, $20 for ESPN could easily add up to a higher total than what customers currently pay for only a few channels they actually watch in a bundle. What’s more, it doesn’t look like companies will use the same set-top box, if they use set-top boxes at all (Sony and Verizon are looking to offer services completely on the cloud).