Self-order kiosks are one of the fastest growing technologies in the restaurant industry today, with several of the nation’s leading chains deploying these customer conveniences. While the big chains move forward on this front, will independents and chains that are not as well capitalized as their larger competitors be left behind?
LI Pour House Bar and Grill, a fast casual independent in Port Jefferson Station, New York, recently deployed self-order tabletop kiosks on all of its tables and has found the convenience very popular with customers. Customers can order and pay when they want. Owner Anthony Pallino found what he considers an affordable kiosk that has proved reliable and has improved sales and made his operation more efficient.